The Room Finding Process
How it works
Step 1: Meet at our office - this is our initial face to face meeting and the first opportunity to build a relationship, more importantly trust. We’ve heard the horror agent stories, which is why we pride ourselves on transparency.
Step 2: Find your perfect room - We work with you, based on your search requirements to scour our extensive portfolio of rooms and find the best room for you. This is based on a number of critical components and unlike many other agents, we outline both the pros and cons of each room you view. Again, transparency and honesty are absolutely key!
Step 3: Reserve the room - Once you’ve found your ideal room, you can reserve it easily and safely via a number of different methods, including via our website, paypal or card machine. Once done, you will have an online confirmation and a receipt for your records, ensuring that you are fully protected and aware of what’s required to move in.
Step 4: Move in - Once referencing is complete - you move into your property.
Step 5: After care - Comprehensive induction and inventory system, dedicated account manager and online portal to report any problems/issues. We’ve been doing this for a while and we understand that problems will crop up, our aim is to eliminate and deal with any issues as soon as they crop up. Furthermore, we provide a FREE cleaner, Free wifi and complementary perks.
Step 6: Move Out: Once you decide to vacate, we aim to refund your deposit within 21 working days. Prior to check out, we send an extensive check out checklist to help you comply with all the requirements of moving out, ensuring you get your full deposit back.
Our entire tenant process is virtual and documented for ease of access for both us and you.
The Right Room Guarantee...
We’ve got your back!